TERMS OF SERVICE
Terms and Conditions
Welcome to Drexavio. We are ENTI B.V., trading as Drexavio.
We hope you enjoy shopping with us at drexavio.com. We try to make your shopping experience as smooth as possible, and these terms apply to every order you place with us.
Please note that these terms apply to consumers. If you are not a consumer but are interested in working with us, please get in touch using the contact details below.
1. About Drexavio
Drexavio is the online store of ENTI B.V., a private limited company registered in the Netherlands. You can find our full collection of hats, scarves, gloves, and other accessories on our website.
Our contact details are as follows.
ENTI B.V., trading as Drexavio
Koekoekslaan 14 B
1171 PJ Badhoevedorp, Netherlands
Email: info@drexavio.com
Phone: +31 6 23 20 73 68
Chamber of Commerce (KvK) number: 95589686
ENTI B.V. is managed by its directors, ENTI Beheer Holding B.V. and ENTI Holding B.V., each jointly authorized to represent the company together with the other director.
2. Offer and agreement
When you place an order through our webshop, you enter into an agreement with Drexavio. These terms apply to all orders and purchases made through our website.
We make sure these terms are easy to find at the time you place your order and at any point afterward. You can always read, reread, or download the current version through our website.
To avoid delivery problems, please make sure you provide us with correct and complete information and contact details. We store your information securely and process your personal data in line with our privacy policy.
An agreement resulting from an offer that clearly contains a mistake or error, such as an unusually low price, is not binding on Drexavio. If you have doubts about the validity of an offer, please contact us.
3. Price and payment
The price shown in our webshop is the total price. Shipping costs, where applicable, are shown separately during checkout.
You can pay for your order using one of the payment methods available in our webshop.
We currently ship only within the Netherlands, so import duties and additional taxes should not apply to your order.
4. Shipping and delivery
We aim to process and deliver your order as smoothly and quickly as possible. Our products are shipped from our partner warehouses in Germany and France to addresses within the Netherlands.
We offer two shipping options.
Standard shipping is free of charge and typically takes 4 to 5 business days.
Express shipping costs 4.95 euros, is insured, and typically takes 2 to 3 business days.
Delivery times are estimates and start from the moment your order is processed and shipped, not from the moment the order is placed.
If you receive an incomplete or damaged product, please let us know as soon as possible, and no later than 48 hours after you receive it, so we can help sort things out.
If an incorrect delivery address is provided at checkout, any costs related to a lost package as a result may be your responsibility.
5. Quality, warranty, and complaints
We do our best to display our products as accurately as possible on our website. Due to the nature of the products we sell, there may be slight differences, such as in color, between how a product appears online and how it looks once delivered.
Our products are naturally subject to normal wear. How long a product lasts depends on the material, how often it is used, and how well it is cared for. Drexavio stands behind the quality of its products under normal use. To help your accessories last as long as possible, we recommend following any included care instructions.
If you believe something is wrong with your product, please let us know by email or phone and we will look into it.
If you have discussed your complaint with us but wish to bring it to another party, you can contact the European Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/.
6. Right of withdrawal
Under Dutch and EU law, you have the right to cancel your order within 14 days of receiving your product, without giving a reason.
To use your right of withdrawal, you need to inform us of your decision by sending us a clear statement, for example by email to info@drexavio.com or by post to the address above. It is also possible to partially withdraw from your order. To meet the withdrawal deadline, it is enough to send us your notice before the 14 day period has expired.
After canceling your order, please return the product to us as soon as possible, and no later than 14 days after you have informed us of your decision to withdraw.
Please make sure the product is returned in its original condition, with tags attached and original packaging intact where possible, in the same way you would try on an item in a physical store. If a product is returned incomplete, damaged, worn beyond trying it on, or with tags removed, we may deduct the resulting loss in value from your refund. Only Drexavio determines the amount of any such deduction.
We will refund the amount paid, including the original shipping costs, within 14 days of receiving your returned product, or within 14 days of receiving proof that you have sent it back, whichever is earlier. We will use the same payment method you used for the original purchase unless otherwise agreed.
7. Intellectual property
Drexavio owns all intellectual property rights relating to its brand, products, and website, including all promotional materials such as photography and video content.
8. Changes to these terms
Any changes to these terms will be published on our website. We recommend reading these terms carefully whenever you place an order with us.
9. Governing law
These terms and the agreement between you and Drexavio are governed by Dutch law. Any disputes will be submitted to the competent Dutch court, without affecting any consumer rights you may have under the law of the country in which you live.