SHIPPING

Shipping Policy

We want your Drexavio order to reach you as smoothly and quickly as possible. Here is everything you need to know about how we ship.

Where we ship

At this time, we ship exclusively within the Netherlands. We are not yet able to deliver to other countries, but we hope to expand our shipping destinations in the future.

Where your order ships from

Drexavio does not have a single central warehouse. Depending on the items in your order and their availability, your package may be shipped from one of our partner warehouses in Germany or France. If your order contains items from both locations, you may occasionally receive it in more than one package.

Shipping options

We offer two shipping methods at checkout.

Standard shipping is free and typically takes 4 to 5 business days from the moment your order is processed.

Express shipping costs 4.95 euros. It is insured and typically takes 2 to 3 business days from the moment your order is processed.

Delivery times are estimates and may vary slightly depending on the carrier and your location within the Netherlands. Business days do not include weekends or public holidays.

Order processing

Once your order is placed, we prepare it for shipment as quickly as possible. You will receive a confirmation email once your order has shipped, along with tracking information so you can follow your parcel on its way to you.

Incomplete or damaged deliveries

If your order arrives incomplete or damaged, please contact us at info@drexavio.com within 48 hours of receiving it, and we will help sort things out.

Incorrect address

Please double check your delivery address at checkout. If a package is delayed or lost because of an incorrect or incomplete address provided by you, any resulting costs may be your responsibility.

Questions

If you have any questions about your shipment or its status, reach out to us at info@drexavio.com or call us at +31 6 23 20 73 68.