PRIVACY POLICY

Welcome to our privacy policy. You are probably here because you want to know how we handle personal data.

We respect the privacy of our customers and visitors and are committed to protecting personal data. When you order Drexavio products through our webshop, we use your contact details and the information you provide to process your order as quickly and smoothly as possible and to keep you informed about it. We also use personal data to make your shopping experience on our website more relevant to your interests.

ENTI B.V., trading as Drexavio, is responsible for the processing of personal data collected through our website. Below we explain what that means.

1. Purposes of processing

We process personal data for the following purposes.

While you shop and afterward:

To make your shopping experience as pleasant as possible and to personalize our website to your interests.

To remind you of products still in your shopping cart, by email.

To help you find the right size or fit where relevant.

To deliver your order to your home and allow you to track your parcel.

To process your return and track the return shipment.

To process your newsletter signup, as well as emails about product availability, special offers, or news.

To send you order related emails, such as order confirmations, shipping updates, and return updates.

For direct marketing purposes, such as email newsletters or occasional promotional messages.

To analyze visits to our website so we can improve your shopping experience.

To offer you smooth support when you contact our customer service, using your email address or phone number to understand which orders and previous conversations belong to you.

To analyze traffic on our website and to prevent, detect, and investigate misuse or fraud.

If we use personal data for purposes other than those described above, we will inform you first.

2. Legal basis for processing

Drexavio processes your data on different legal grounds, including your consent, our legitimate interest, and the performance of our contract with you. You can withdraw your consent at any time.

3. Retention periods

We do not keep your data longer than necessary, or longer than there is a legal basis to process it.

4. Your rights

We make sure your rights are protected. Here are a few of them explained.

You can update your personal details at any time by logging into your Drexavio account, if you have one.

To request the deletion of your account or access to the data we hold about you, you can send us a message at info@drexavio.com. Please note that we may be legally required to keep some of your data for a certain period.

If you no longer wish to receive our newsletter or other updates, you can unsubscribe using the link at the bottom of any email you receive from us.

5. Data security

Data security is an important part of protecting personal data and making sure your information stays safe with us. Our team knows how to handle personal data responsibly and keeps it confidential. In the unlikely event of a data breach, we will take the necessary steps, including reporting it to the Dutch Data Protection Authority where required.

Drexavio works with a small number of trusted partners to keep your shopping experience and order process running smoothly. This includes sharing the data needed for payment processing, shipping your order through our fulfillment partners in Germany and France, sending you tracking information by email, and keeping you updated on our collection. We only use secure servers and secure connections, and we have data processing agreements in place with these partners.

6. Data processors

Your data is processed within the European Union wherever possible. We have appropriate data processing agreements in place with the necessary processors and sub processors.

Where personal data is processed or stored outside the EU, we make sure appropriate safeguards are in place to protect it, in line with the European Commission's standard contractual clauses.

You may recognize some of the following types of third parties when you shop with us.

Payment providers, to process your payment securely.

Shipping and tracking partners, so you and we can follow your parcel.

Email and marketing tools, to send you order updates and, if you opt in, newsletters.

Website analytics tools, to help us understand and improve how our website is used.

7. Cookies

Drexavio uses cookies on our website, which act as a kind of identification card for your browser. With your consent, we may use cookies and similar technologies to understand how you browse and shop with us, so we can improve your experience and show you relevant communication and promotions. You can always remove cookies or object to them through your browser settings. Please note that you may still see advertising, just not tailored to your interests or activity on our website.

8. Contact

Do you have a complaint about how we process your data? Let us know and we will try to resolve it together. Our contact details are info@drexavio.com, ENTI B.V. trading as Drexavio, Koekoekslaan 14 B, 1171 PJ Badhoevedorp, Netherlands. You can also file a complaint with the Dutch Data Protection Authority at www.autoriteitpersoonsgegevens.nl.

9. Changes

If we make material changes to this privacy policy, we will let you know. The most current version can always be found on our website.